Frequently Asked Questions

Where We Ship

We ship trade orders to addresses in the United Kingdom only. For international orders, you must arrange onward transport to your home country. We are not responsible for any import duties and taxes which are applied when the delivery reaches your destination country, nor for any levies by any country through which the goods may pass in transit. As the importer of record, you must comply with your local laws and regulations and pay all applicable duties, taxes and fees.

Delivery Times

Orders are normally turned around within seven working days. During busy times this can increase, so we respectfully ask you to estimate delivery being within fourteen working days from receipt of order.


Once your application is approved, you will be able to log in and see the trade prices. You will also be able to order, track your current orders, and see your previous orders.

Choosing Cards

We’ve made the process of ordering cards as seamless as possible. When you add a card to your basket, it is automatically added as six of that card. To order twelve of a card, simply click to ‘Add To Basket’ again.

Placing Orders

All first orders are pro forma, which means that you pay before any goods are sent. Thereafter, orders are accepted on the basis of us receiving the full cleared payment from you within three days of your receipt of the goods. For very large orders or at our discretion we may continue to require payment before sending the order.

Payments are taken at checkout or by direct bank transfer (bank details supplied upon successful trade application). We do not take payment by cheque, cash, or any other form of payment other than as described here, and we do not operate credit terms.

About The Cards

The cards are 120mm x170mm, blank inside, and supplied with white envelopes and resealable cellophane wrappers. We have all of our cards printed in the UK on top-quality, environmentally-friendly card stock with a satin finish and an easy-to-write-on surface inside, and our printers are certified by the Forest Stewardship Council.

Problems Adding Cards To Your Basket?

If you are having trouble adding products to your basket, check that cookies are enabled in your browser. You will find an explanation on the Cookies page about why these are essential to make the basket and the checkout work.


If there is anything you want to know that is not covered here, fill in the contact form, telephone, or send us an email. You will find all the details on the Contact page, and we’ll be more than happy to help.

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