Frequently Asked Questions

Where We Ship

We ship trade orders to addresses in the United Kingdom only. For international orders, you must arrange onward transport to your home country. We are not responsible for any import duties and taxes which are applied when the delivery reaches your destination country, nor for any levies by any country through which the goods may pass in transit. As the importer of record, you must comply with your local laws and regulations and pay all applicable duties, taxes and fees.

Delivery Times

Orders are normally turned around within seven working days. During busy times this can increase, so you should estimate delivery being within fourteen working days from receipt of order.

Pricing

Once your application is approved, you will be able to log in and see the trade prices. You will also be able to order, track your current orders, and see your previous orders.

Choosing Cards

We’ve made the process of ordering cards as seamless as possible. When you add a card to your basket, it is automatically added as six of that card. To order twelve of a card, simply click to ‘Add To Basket’ again.

Placing Orders

All first orders are on the basis of us receiving the cleared payment with order. Payment can be made by card at checkout or by direct bank transfer (bank details supplied upon successful trade application).

Subsequent orders are on the basis of us receiving the cleared payment from you within three days of you receiving the order. For large orders, we may require payment on receipt of order.

We do not take payment by cheque, cash, or any other form of payment other than as described here, and we do not operate credit terms except in exceptional circumstances.

For your security, information is passed directly to our payment processor (Stripe) and is encrypted, as you can see from the padlock in the address bar, and we do not store credit card information. We are Payment Card Industry (PCI) compliant.

About The Cards

The cards are 120mm x170mm, high quality and supplied with white envelopes and resealable cellophane wrappers. All cards are blank inside unless stated otherwise.

We have all the cards printed in the UK by specialist printing firms certified by the Forest Stewardship Council.

A Sample Card

If you would like a sample card, just ask us and we’ll put one in the post for you. 

Problems Adding Cards To Your Basket?

If you are having trouble adding products to your basket, check that cookies are enabled in your browser. You will find an explanation on the Cookies page about why these are essential to make the basket and the checkout work.

Questions?

We hope this page answers any questions you may have. If there is anything you want to know that is not covered here, fill in the contact form, telephone, or send us an email. You will find all the details on the Contact page.

Web Accessibility

This site is generally accessible to all users, including the disabled, the visually impaired and those with motor deficiencies and cognitive disabilities, as tested by the WAVE web accessibility evaluation tool. You can read more about this on the Web Accessibility page.

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